Help CenterHelp Center / Payments · Concept
Why an online payment can be refused for your shop's currency, and which gateways charge in one currency only.
Every gateway charges in a currency. Two rules decide whether a gateway can take a payment for your shop.
The platform works out all money with one number of decimal places. Your shop may price in its own currency only if that currency has the same number.
| Decimal places | Currencies |
|---|---|
| 0 | BIF, CLP, DJF, GNF, ISK, JPY, KMF, KRW, PYG, RWF, UGX, UYI, VND, VUV, XAF, XOF, XPF |
| 3 | BHD, IQD, JOD, KWD, LYD, OMR, TND |
| 4 | CLF, UYW |
| 2 | Every other currency |
So an INR or SAR shop on a two-decimal platform is fine. A KWD, BHD or OMR shop on a two-decimal platform is not.
The settings form already refuses a currency that does not fit, with: "The currency … uses … decimal places, but this platform calculates money with …. Choose a currency with … decimal places."
If a shop is in that state anyway, every online payment is refused before the customer is charged, with: "Online payment isn't available in this shop's currency. Please choose another payment method." Tabby and Tamara are not offered at all.
Ask support which number of decimals your platform uses.
Most gateways charge in your shop's currency. These differ:
| Gateway | Charges in |
|---|---|
| PAYLINK (paymennt) | AED only |
| EPG | AED only |
| Cashfree | INR only |
| AmwalPay | OMR only. A shop in another currency is not refused, so do not offer AmwalPay on a shop that prices in another currency. Rule 1 still applies |
| Instamojo, eWay | The amount is sent with no currency. See each gateway's page |
| 2C2P | Only the currencies listed on its page |
| Telr | The currency typed in Currency on its card |
| N-Genius | The currency typed in Currency on its card |
For PAYLINK, EPG, Cashfree, Telr and N-Genius, when that currency is not your shop's currency the payment is refused before the customer is charged, with: "This payment method can't charge in this shop's currency. Please choose another payment method."
For Telr and N-Genius, fix it by typing your shop's currency code in Currency, as long as your account with the provider settles in it.
Tabby and Tamara need a matching country and currency pair. See Buy now, pay later.
These rules apply only to methods that take money online. Cash on delivery, card on delivery, the wallet and offline methods are not affected.