Help CenterHelp Center / Apps · Concept
Who a delivery guy is, what your shop needs before the app is useful, and how a delivery guy signs in.
The delivery app is the phone app your own drivers use. In it a driver sees the orders waiting for delivery, accepts one, marks it picked up and marks it delivered.
The panel uses two names for the same person. The menu item is Delivery Guys, the page title is Delivery Agents, and the order status reads Delivery Guy Assigned.
| Needed | Why | Where |
|---|---|---|
| Local delivery | Delivery Guys shows in the Delivery menu only when you deliver with your own drivers. Adding, enabling, hiring and messaging agents also need it | Delivery settings |
| The Delivery app feature in your plan | Needed to add a new agent. In the app it is needed for the collection log, the notifications list and registering a phone for notifications | Plan & billing |
| At least one active agent | Each agent signs in with their own e-mail and password | Add a delivery agent |
A shop that is not billed through a plan is not checked for the plan feature.
An agent signs in with the Email and Password you entered on the agent form. After signing in, the app receives the agent's name, wallet balance and the number of ongoing and completed deliveries.
Sign-in is refused when the e-mail or password is wrong, when the agent is disabled, or when the account is not a delivery agent. The answer is "Record doesnt exists" in every case, with no reason given.
Type a new Password on the agent's Edit form and save. The agent is signed out of the delivery app and the web everywhere, and signs in again with the new password. Leave the field empty to keep the current password; then nobody is signed out.
A disabled agent cannot sign in again. Disabling does not sign out a phone that is already signed in, but that phone is offered no orders and cannot accept, pick up or deliver one. To end the session as well, set a new password for the agent when you disable them. See Delivery agents.
The shop owner, and any team member with the Delivery Guy Manager role. That role opens only the delivery team pages: agents, their wallets, notifications and hiring. See Roles limited to their own pages.
Agents are not team members and have no shop panel. An agent who signs in on the web sees only a short status page and their wallets.