Help CenterHelp Center / WhatsApp and notifications · How-to
Save your provider's API address and token so your shop can send WhatsApp messages.
Connecting takes two details from your provider. Once saved, order updates and the other messages you switch on are sent from your business number.
In your Libromi dashboard, copy:
https://;Keep the token private.
Go to Shop › WhatsApp. 1. The status card reads Send WhatsApp messages to your customers until you connect.
| Field | What to enter |
|---|---|
| 2. API URL | The full address from your provider. It must start with https:// |
| 3. API token | The token from your provider. It is stored encrypted and never shown again |
| 4. WhatsApp number | Your business number with its country code. Optional |
| 5. Display name | The name customers see. Optional |
The number and name are for your reference only: the provider decides which number sends.
Saving does not contact your provider. Send a test message to prove the details work.
| Line | Meaning |
|---|---|
| Provider | Libromi |
| WhatsApp number | The number and display name you typed |
| API address | The host of your API URL |
| Last successful test | When a test last got through, or Never |
| Problem | Shown only after a failure, with the reason |
Edit API details and save. Leave API token blank to keep the saved token; its placeholder reads "Saved — leave blank to keep it". Paste a new token only to replace it. Changing the address or token clears Last successful test, so test again.
A shop that saved a gateway on the earlier settings tab sees Using your earlier WhatsApp settings. Messages keep going out as before. The API URL is filled in for you; select Save once to manage everything on this page. Nothing changes for your customers.
If the earlier address starts with http://, it cannot be saved. Ask your provider for the https:// address.
After you save, the earlier tab becomes read-only. See WhatsApp Order Settings.
If the platform already moved your earlier settings over, the card reads WhatsApp is connected with "Set up from your earlier WhatsApp settings. Save the form below once to confirm them."
| Message | What to do |
|---|---|
| "The API address must start with https://." | Use the secure address |
| "The API address must not contain a user name or password." | Remove anything before an @ in the address |
| "Use the standard https port: remove the :port part from the address." | Remove the port |
| "This address points to a private or internal network. Use the public API address your provider gave you." | Copy the address again from the provider |
| "This address could not be found. Check it for typos." | Fix the address |
| "Enter the API token." | The first save needs a token |
| "Enter the WhatsApp number with its country code, for example +971 50 123 4567." | Add the country code |
| "WhatsApp messaging is not included in your plan." | See Plan & billing |