Help CenterHelp Center / Apps · Concept
Let a delivery guy switch an order between cash and card on delivery, and record which card terminal took the payment.
A customer who chose cash sometimes wants to pay by card at the door, or the other way round. The delivery guy can switch the order's payment method in the app, so your records show how the money really arrived.
The app can change a cash on delivery order to card on delivery, and a card on delivery order to cash on delivery. Orders paid online, by wallet or by any other method cannot be switched.
The switch is refused unless all of these are true:
A refused switch answers "Failed" with no reason, so check the four points above.
Only cash counts as cash the agent holds. An order delivered as card on delivery adds nothing to the agent's cash to hand in. See Cash collected by delivery guys.
If your agents carry card machines, list the machines so each delivery records which one was used.
Go to Shop › Settings › Delivery Settings.
Switch on Enable Payment Terminal.
In Payment Terminals, type your terminal numbers separated by commas.
Select Save Settings.
Open the agent's form under Delivery › Delivery Guys and choose their Card payment terminal. See Add or edit a delivery agent.
With the switch off, the app is told that terminals are not in use and nothing is saved on the order.