Help CenterHelp Center / Apps · Concept
Which push notifications the Picker app receives, who gets each one, and how to change their wording.
The Picker app can alert pickers when there is work to do. You switch the alerts on or off and choose their wording. The connection that delivers them to phones belongs to the platform.
Enable Picker Push Notification is on the Picker Settings tab of Shop › Settings. It is on by default. Switching it off hides the wording fields below it.
| Notification | Sent when | Goes to |
|---|---|---|
| New order | A customer places an order, or approves a change that was sent for approval | Every picker of your shop. On a shop with several locations, the pickers of the order's location and pickers assigned to all locations |
| Order modified | The customer approves a change that was sent for approval | The picker who holds the order. If nobody holds it, the pickers of the order's location |
| Order cancelled | An order that a picker holds is cancelled | The picker who holds it |
| Order moved | An order is moved to another location | Pickers who gain it get "Order moved to your location"; pickers who lose it get "Order moved to another location". This wording is fixed |
A change you save directly from the panel, without asking the customer, does not send a push to the picker.
Under Notification Message Translations there are three cards, each with a Title and a Message:
| Card | Default title | Default message |
|---|---|---|
| New Order Notification | New Order Received | New Order {order_id} is ready for picking. |
| Order Modified Notification | Order Modified | Order {order_id} has been modified. |
| Order Cancelled Notification | Order Cancelled | Order {order_id} has been cancelled. |
Two placeholders are replaced when the push is sent: {order_id} with the order number and {shop_name} with your shop's name.
Select Save Settings to keep your changes.
Check the list under "When nothing is sent" first, and ask the picker to sign out of the app and in again. If pushes still do not arrive, ask support: the push service for the Picker app is configured by the platform, not in your panel.
Alerts to you and your managers are a separate matter. See Alerts to your shop.