Help CenterHelp Center / Customers · How-to
Ask customers to confirm a cash on delivery order with a code sent to their phone before it is placed.
A confirmation code makes the customer prove their phone number before a cash on delivery order is placed. It filters out fake numbers and orders nobody will accept at the door.
Go to Customers › COD & risk and find Confirmation code on the first card.
Select Save.
The page explains: "Keep this on until your mobile apps are updated to ask for the code: an older app cannot, and its customers would not be able to pay on delivery when a code is needed. WhatsApp orders never need a code."
So with the box ticked, the code is asked on your website only. In an app, an order that needs a code cannot be paid on delivery, and the customer reads "Cash on delivery for this order needs a confirmation code, which this app cannot ask for yet. Please pay online, or order on our website." Untick the box only when your apps can ask for the code.
A customer whose score reaches Ask for a code from score is also asked for a code. See COD risk score.
At checkout the customer receives a code on their phone and types it in. The number of codes one phone can request is limited. A wrong code is answered with "That code is not right. Request a new one and try again."
An order confirmed this way shows Confirmed with a code in its COD risk panel, and a tick on its COD badge in the orders list. The returns report counts Orders confirmed with a code.
A location can have its own Ask for a code above amount. See Cash on delivery by location.