See the cash on delivery your couriers collected and still owe you, and the payouts you have recorded.
Where to find itDeliveryCOD remittances
Before you start
Courier shipping must be on for your shop (turn on Courier shipping under Shop › Features, or ask support if that page says to contact support). The menu item shows once you ship by courier and accept cash or card on delivery, or once a remittance exists.
Needs
Turn it on in Shop › Features (ask support if you do not see it)
Who can use this
Shop owner, Shop Manager
When a courier delivers a cash on delivery parcel, the courier holds the cash and pays it to you later, usually in batches and minus its fees. That payment is a remittance. Delivery › COD remittances keeps track of what is still owed and what has been paid. Managers find it under Shipping › COD remittances.
Awaiting remittance
A parcel is awaiting remittance when it is delivered, had cash to collect, and is not linked to a payout. Return pickups never count.
The tiles show the total awaiting, then the same amount split by days since delivery: 0–7 days, 8–15 days, 16–30 days and 30+ days.
Awaiting remittance by courier repeats the split for each courier. Parcels at the end of a row opens the Shipments list filtered to that courier's awaiting parcels.
Parcels awaiting remittance opens the same list for all couriers.
Payouts received
Each row is one payout from one courier. Filter with Every courier. Load older shows more.
Column
Meaning
Received (first)
The date the payout reached you
Courier / reference
The UTR or payout reference. Select it for the payout details
Parcels
Parcels the payout covers
Expected
The COD of those parcels added up
Deductions
Courier fees and other deductions
Received (second)
The amount that reached your bank
Difference
Received plus deductions, minus expected. Negative means the courier paid for less than the parcels collected
The courier gives you a remittance report with many parcels
Automatically
You ship with Shiprocket
Automatic recording for Shiprocket
Once a day the platform asks Shiprocket about your delivered COD parcels that are still awaiting, delivered within the last 120 days. When Shiprocket reports a UTR for a parcel, a payout with that reference is created, or the parcel is added to the payout that already has it. These payouts show Courier API as their source.
Shiprocket reports no fees this way, so the amounts are the parcels' COD with no deductions. An import skips parcels that are already linked, so to record the exact fees, undo the automatic payout and import the Shiprocket report before the next daily check. Delhivery, Aramex, DHL Express and other couriers are recorded by hand or by import.
COD and your platform earnings
Cash collected by a courier never passes through the platform. For a courier-delivered order, your platform earnings cover only the part paid online or by wallet. See Courier delivery rules.
