Help CenterHelp Center / Reports and insights · Reference
Every customer of your shop with lifetime orders, spend, wallet balance and referrals.
The Customers Report lists your customers with all-time figures. It has no date range.
Open Reports › Customers.
Shops with several locations also have Fulfilment location. With a location chosen, the report lists customers who ordered at that location, with their orders and spend there.
| Column | Meaning |
|---|---|
| #SL | Row number |
| Customer ID | Your customer ID for them |
| Title, Customer Name | The customer |
| Address | Their default address, when it belongs to your shop |
| Phone Number, Email | Contact details |
| No Of Orders | Orders received from the customer. Unfinished checkouts and gift-card purchases are not counted |
| Total Spend | Total of their delivered orders, including tax and delivery. Gift-card purchases are left out |
| Wallet Balance | Their wallet balance at your shop |
| No Of Referrals | Their referrals at your shop |
| Last Order Date | Their latest received order at your shop |
| Marketing Consent | The channels they opted in to: Email, WhatsApp, SMS. "No" when none |
All figures are for your shop only, even if the customer also orders from another shop on the platform.
Address, Phone Number, Email and Marketing Consent are shown to the Shop owner and Shop Manager only. A Shop Sales Manager or Report Analyzer gets the report, and the CSV, without those columns.