Help CenterHelp Center / Online store and design · Concept
Fixes for a domain that will not verify, a disabled Publish or Go live button, a store stuck behind a password, and changes that do not show.
Read the red line under the domain on the Domains tab.
| Line | Fix |
|---|---|
| "No TXT record _msverify.… with the verification code yet." | Add the TXT record. Check the name: many providers want only the part before your domain |
| "The domain does not point at the store yet (CNAME / A record)." | Add the CNAME, ALIAS or A record from the table, and replace an older record of the same name |
| "DNS check failed … — the DNS records no longer point at the store." | A connected domain's pointing record was changed or removed. Put it back at your provider |
| "Waiting for the certificate." | Nothing to do. The platform arranges the certificate |
| "The DNS records were not found in time." | The chip reads Could not connect: 72 hours passed. Correct the records first, then select Check now. Repeat it if the chip returns to Could not connect |
"We cannot see the records yet. They can take up to 48 hours to spread; we keep checking." means your provider's change has not reached the store yet. See DNS records to add and Domain statuses.
| What you see | Fix |
|---|---|
| Publish greyed out, tooltip "You do not have permission to publish" | Your account can edit only. Ask the shop owner to publish |
| "The draft has errors that must be fixed first." | Select each listed problem and correct the field |
| "The draft matches the live storefront — nothing to publish." | Nothing has changed since the last publish |
| Status Not saved or Conflict | See Working with others |
The reason is printed under the button on Overview › Store status.
| Reason | Fix |
|---|---|
| "Publish your store from Customize first." | Open the editor and publish |
| "Before you can go live, finish: …" | Complete the rows named. See Launch checklist |
| "Remove the demo data before going live." | See Remove the demo data |
| "Only someone who can publish may change whether the store is public." | Your account lacks the Publish permission |
The first publish opens the store behind a password page. It stays there until you select Remove the password and go live on Overview › Store status. See Store status and going live.
To let someone in before launch, give them the password shown after Current password:. See Password page.
| Check | Why |
|---|---|
| Did you publish? | The editor changes a draft. Overview shows Unpublished changes (draft N) when the draft differs from the live site |
| Is the section hidden or scheduled? | A hidden section, or one outside its visibility dates or audience, is not shown |
| Did you edit an alternate template? | It applies only to items assigned to it. See Alternate templates |
| Was a publish scheduled? | Edits made after scheduling are not included. See Schedule a publish |
After a publish the editor says the storefront updates within a few seconds. Reload the page in your browser.