Help CenterHelp Center / Discounts and marketing · Concept
Follow a gift card from the sale on your website to the code the recipient spends at checkout, and what happens to its balance.
A gift card is a code with a balance. A customer buys it, or you issue it, and its holder spends it at your checkout. A sold gift card is not revenue: it is money you owe in goods until it is used.
| Stage | What happens |
|---|---|
| 1. You switch gift cards on | See Turn on gift cards |
| 2. You mark a product as a gift card | Its price is the card's value. Variants give several values, or the customer chooses the amount |
| 3. A customer buys it | On your website or in your app only |
| 4. The cards are issued | Once the order is placed and paid, or placed when you allow cash on delivery: one card for each unit bought |
| 5. The card is delivered | By e-mail, WhatsApp, or both |
| 6. The holder pays with it | They enter the code at checkout; it pays what is left after discounts and the wallet. See Gift cards as payment |
You can also issue a card yourself.
With Send it to someone else the buyer gives the recipient's name, e-mail address or phone number, and a message. Otherwise the cards go to the buyer's own e-mail address and phone number.
Delivery does not depend on marketing consent and is not held back by quiet hours.
If no channel can send, the card stays valid and its Delivery ends as Not delivered. Send it again from the card's page.
| What | Effect on the balance |
|---|---|
| Used at checkout | Goes down by what the card paid |
| Given back (order cancelled) | Goes back up |
| Given back (return or change) | The card's share of a refund goes back up, while the card can still be used |
| Adjusted | A correction you made, up or down |
| Expired / Voided | What was left is written off |
A new card is valid for the period in your settings, or never expires, and keeps the expiry it was sold with. After that date, what is left is written off and the status becomes Expired.
The full code is only in the message to the recipient; the panel shows its last 4 characters.