Help CenterHelp Center / Payments · Concept
Which gateways let customers keep a card, and when a saved card is charged.
There are two kinds of saved card. They are switched on in different places and charged at different moments.
Eight gateway cards have a Saved cards switch. It belongs to that gateway's website checkout. See Pay on the checkout page and the gateway's own page. Card numbers are kept by the provider, not by the platform. Only signed-in customers can save a card; guests never see or save cards.
| Gateway | Switch starts | What the provider must enable first |
|---|---|---|
| Stripe | On | Nothing |
| Checkout.com | On | Nothing |
| Cashfree | On | Nothing. Returning customers confirm with a one-time code from Cashfree |
| Telr | On | Stored cards on your Telr store |
| N-Genius | On | Tokenisation on your outlet |
| Razorpay | Off | Card tokenisation on your Razorpay account |
| Tap | Off | "Save card" on your Tap account |
| CCAvenue | Off | Saved cards (tokenisation) on your CCAvenue account |
These cards are charged at checkout, like any other card payment. The customer places the order and pays in the same step.
STRIPE INTENT is a separate entry in the Payment Gateways list. It uses the keys of the Stripe card. The website checkout does not offer it.
Customers add a card in the app, choose a default and can delete it. An order placed with a saved card is not charged when it is placed.
The card is charged when you accept the order.
Neither kind refunds through the panel. Refund in the provider's dashboard, then record it. See Refunds by payment method.