Help CenterHelp Center / Point of sale · How-to
Record cash, a card payment, a gift card or the customer's wallet, split a sale across them, and complete it.
The Payment card has one set of fields per way of paying. Fill in one, or several to split the sale.
| Field | What it records |
|---|---|
| Cash received | The cash the customer hands over. It may be more than what is left to pay; the till works out the change |
| Exact cash | Fills Cash received with the total |
| Card amount | The amount you charged on your card terminal |
| Card terminal reference | The approval code or receipt number from the terminal. Required with a card amount |
| Gift card code | The code of one of your shop's gift cards |
| Gift card amount (empty = all it can pay) | Leave empty to use as much of the card as the sale needs |
| From the customer's wallet | An amount from the attached customer's wallet |
A gift card and the wallet are separate balances. Completing the sale takes each amount off the balance you entered it for: the gift card's or the customer's wallet. See Gift cards.
The wallet field appears only when the wallet is on for your shop and you are the owner or a Shop Manager. Cashiers and Shop Sales Managers do not have it. A customer must be attached: a walk-in sale cannot pay from a wallet.
Fill in more than one field. The till applies them in this order: gift card, wallet, card, then cash for what is left.
Example: for a total of 100, type 60 in Card amount with its reference and 50 in Cash received. The change is 10.
Select Complete sale. The button is greyed out while the cart is empty, not yet priced, or short of stock.
The sale is saved as a delivered, fully paid order of this register's location, and the stock is taken there. The Sale completed window shows the Change and the Receipt number, with Print receipt, E-mail receipt and Share on WhatsApp. See Receipts.
Select New sale for the next customer.
| Message | What to do |
|---|---|
| "The payment is short by …." | Add a payment for the rest |
| "The cash is short by …." | The cash does not cover what is left |
| "Enter the card terminal's reference (approval code or receipt number)." | Fill in Card terminal reference |
| "Only cash can be more than what is left to pay." | Lower the card, gift card or wallet amount |
| "This gift card code is not valid." | Check the code |
| "This gift card has only …." | Lower the gift card amount or leave it empty |
| "Attach a customer to pay from their wallet." | Attach the customer first |
| "The customer's wallet does not have enough balance." | Lower the wallet amount |
| "There is no open shift at this register. Open a shift first." | The shift was closed. Open a shift |
If the till shows "No connection", see When the connection drops.