Help Center / Payments · How-to
Money actions on an order
Settle a balance to refund or a pending amount from the order page, and know what each button does.
Where to find itOrdersOrder page
- Who can use this
- Shop owner, Shop Manager
Help CenterHelp CenterHelp Center / Payments · How-to
Settle a balance to refund or a pending amount from the order page, and know what each button does.
When the total of an order paid in advance changes, or the order is cancelled, the order page shows a box with the money that needs an action. A lower total leaves a Balance to refund. A higher total leaves a Pending amount.
The box appears only on orders paid in advance: an online gateway, the wallet or a gift card. Cash on delivery and offline orders never show it.
Balance to refund shows what you owe the customer.
Both buttons ask you to confirm. Afterwards the Balance to refund row is gone. On an order paid through an online gateway, a Refunded row shows the total given back.
If there is nothing left to refund, Refund to wallet answers "There is no refund pending on this order."
Pending amount shows what the customer still owes.
Both answer "Balance payment collected."
Marketplace staff do not see the buttons, and the server refuses the actions for them. Staff limited to certain locations can act only on orders of their locations.
On a demo order the wallet buttons move no money.