Help CenterHelp Center / Discounts and marketing · Reference
See what your gift cards still owe, how they moved each month, and find any card.
The Gift cards page holds everything about gift cards: the balance you owe, the cards, a form to issue one, and the settings. This page covers the figures and the list.
While gift cards are off, a notice at the top reads "Gift cards are off. Customers cannot buy gift cards or pay with them. Turn them on in the settings below."
What your active gift cards can still buy. It is money you owe in goods, not revenue.
| Tile | What it shows |
|---|---|
| Amount and "active cards" | The total left on active cards that have not passed their expiry, and how many there are. With none it reads No active cards |
| "Held by unpaid orders" | Card money set aside for orders still waiting for an online payment. It is taken off the balance already; it is used when the payment arrives, or given back |
| "On expired / voided cards" | Money on cards that can no longer be used |
| Expired | Number of expired cards |
| Voided | Number of voided cards |
The two middle tiles appear only when there is something to show.
The last 12 months, newest first, in your shop's time zone. Cards sold are never in your sales figures; the orders they pay for are.
| Column | Total of |
|---|---|
| Issued | Cards sold and cards you issued |
| Used at checkout | What cards paid for |
| Given back | Amounts put back on cards after a cancelled order, a return or an order change |
| Expired | Balances written off at expiry |
| Voided | Balances written off when a card was voided |
| Adjusted | Your manual corrections, added up with their sign |
The search box accepts one of these, typed in full:
Select Search. A full gift card code is not searchable, and anything else finds nothing. A card that has both an e-mail address and a phone number is found by the e-mail address only.
All, Active, Voided or Expired.
25 per page, newest first.
| Column | What it shows |
|---|---|
| Card | The code with only its last 4 characters readable. Select it to open the card's page |
| Value | What the card was issued for |
| Balance | What is left |
| Status | Active, Voided or Expired |
| Valid until | The expiry date, or No expiry date |
| Recipient | The recipient's name, or their e-mail address or phone number partly hidden. Deleted customer after their data was erased |
| Delivery | Scheduled, Sending, Sent, Not delivered or Not sent |
| Issued | Sold or By the shop, and the date |
Not sent means the card has no e-mail address or phone number. Not delivered means every attempt failed; you can send it again from the card's page.
With no cards the list reads "No gift cards yet."
For how a card is used at checkout, see Gift cards as payment.