Help CenterHelp Center / Orders · How-to
Move an accepted order forward from the panel when it is ready, handed over or collected.
After you accept an order, three buttons in Actions close it out. Which ones you see depends on the delivery type and on what is enabled for your shop.
When the order is packed, select Mark as Ready. The status becomes Ready to Pickup and the customer is sent an app notification. The page shows Order Marked as Ready.
When the customer collects the order, select Mark as Completed. The status becomes Delivered and the page shows Order Completed.
Both are also on the dashboard, in Preparing orders, as Mark as ready and Mark as completed.
Mark as Ready appears on delivery orders only when marking ready is enabled for your shop. Ask support to enable it. It flags the order as ready and tells your delivery guys in the delivery app that an order is waiting. The status stays Preparing Order. Until then the order card carries the badge Order Not Ready.
Normally the delivery guy marks the order delivered in the delivery app. You can do it from the panel when delivering from the panel is enabled for your shop.
On an accepted order, select Mark as Delivered.
If Enable Payment Terminal is on in Delivery Settings, choose the card terminal used at the door in Payment Terminal, or None. Assigned Payment Terminal, the default, takes the Card payment terminal saved on the chosen delivery guy. The terminal is saved on the order for your records; it charges nothing.
The button is not shown for new, incomplete, self-pickup, delivered or cancelled orders.
Use Mark as Ready, Mark as Picked Up and Mark as Delivered in bulk actions.