Help CenterHelp Center / WhatsApp and notifications · Reference
Create the API token and the catalogue address your WhatsApp ordering integration needs.
This page gives your WhatsApp ordering integration its two connections to your shop. The menu item is spelt Whatsapp Api & Webhooks; the page title is WhatsApp API & Webhooks.
| Element | What it does |
|---|---|
| Generate token | Creates the token. Shown while you have none |
| The token box | Hidden as dots. Use it as a Bearer token in the Authorization header |
| Show token (eye button) | Shows or hides the token |
| Copy | Copies it; the button reads Copied for a moment |
| Regenerate | Asks "Create a new token? The new one replaces what is shown here. Copy it into your integration afterwards." Confirm with Create new token |
After creating one you see "Token Generated Successfully".
| Element | What it does |
|---|---|
| Add sync URL | Opens Add Catalogue Sync URL. Shown while no address is saved |
| Receiving updates | The badge on the first address: the one that is used |
| Not used | The badge on any further address. Only the first URL receives updates |
| Edit | Opens Edit Catalogue Sync URL |
| The bin button | Asks "Remove this URL? Product changes will stop reaching your WhatsApp catalogue." |
| Field | What to enter |
|---|---|
| Catalogue sync URL | The address your WhatsApp integration gives you. It must accept a POST request with a JSON body |
Select Save URL, or Save changes when editing. Cancel and API & Webhooks go back without saving. You see "Webhook Has Been Created Successfully" or "Webhook Has Been Updated Successfully".
Each call is a POST whose body names a method, CREATE, UPDATE or DELETE, and a list of products. Products are sent in batches of up to 500.